In Spring'12 release notes, Self-Service portal is not available for new organizations. I'm not sure how many organizations are using self-service portal. But it is one of the least customizable features on Salesforce.com.
What does this mean to the organizations?
1) The org. that were planning to use self-service portal can no longer use this free service from salesforce.
2) Existing orgs. would eventually have to move to a chatter based solution if they are already using self-service or some kind of custom development on customer portal
One undesired thing from this outcome is that, Salesforce is effectively removing the freebie that it offered to its customers to create cases. Web-to-case is there but it is truly not a self-service solution. This also means driving users to use more chatter and in the end chatter licenses have to be purchased!
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